Alerts and Notifications
EnaCast has an alerts and notifications system that keeps you informed about the status of your station. The system automatically notifies you when technical problems occur, such as streaming errors or recording incidents.
Alert Types
Section titled “Alert Types”Streaming Alerts
Section titled “Streaming Alerts”The system monitors the status of your station’s stream and notifies you when it detects problems:
- Stream down: the live broadcast has been interrupted
- Stream unavailable: the streaming server is not responding
- Stream recovered: the broadcast has been restored after an interruption
System Alerts
Section titled “System Alerts”Alerts are also generated when relevant system events occur:
- Recording errors: an episode could not be recorded correctly
- Processing errors: the transcription or processing of an episode has failed
- Storage issues: errors uploading audio files
Notification Channels
Section titled “Notification Channels”EnaCast can send alerts through different channels:
| Channel | Description | Recommended Use |
|---|---|---|
| Pushover | Push notifications on mobile | Urgent alerts you need to see immediately |
| Sent to a list of recipients | Reports and alerts that don’t require immediate action |
Priority Levels
Section titled “Priority Levels”Alerts have different priority levels that determine how they are sent:
| Priority | Behavior |
|---|---|
| Low | Silent notification, non-intrusive |
| Normal | Standard notification |
| High | Priority notification that bypasses quiet mode |
| Emergency | Notification that repeats until you acknowledge it |
Setting Up Notifications
Section titled “Setting Up Notifications”To receive Pushover alerts, you need to:
-
Install the Pushover app on your mobile device (available on iOS and Android)
-
Create an account on Pushover if you don’t have one
-
Contact EnaCast support to link your station to the alert system and configure the recipients
Alert Log
Section titled “Alert Log”All alerts are recorded in the EnaCast logging system, regardless of whether they are sent via Pushover or email. This allows you to:
- View the alert history for your station
- Verify what incidents have occurred and when
- Track recurring problems
Best Practices
Section titled “Best Practices”- Review alerts regularly: even though not all require immediate action, they help you spot patterns
- Set up Pushover for streaming alerts: so you can react quickly if the broadcast goes down
- Contact support if you see repetitive alerts: this may indicate an underlying issue that can be resolved
Frequently Asked Questions
Section titled “Frequently Asked Questions”Are Alerts Sent Automatically?
Section titled “Are Alerts Sent Automatically?”Yes. The monitoring system runs continuously and sends alerts automatically when it detects a problem.
Can I Disable Alerts?
Section titled “Can I Disable Alerts?”The alert system is designed to work automatically. If you receive too many alerts, contact support to adjust the configuration.
Who Receives the Alerts?
Section titled “Who Receives the Alerts?”Alerts are sent to the recipients configured for your station. This typically includes the station administrator and the EnaCast technical team.
If you have questions, you can contact technical support at support@enacast.com