Public Alerts

Public alerts in EnaCast let you display prominent messages to your website visitors. These are informational banners that appear prominently and can be used to communicate maintenance notices, schedule changes, emergency information, or any important message.

Alert Types

Each alert has a severity level that determines its visual appearance:

Level	Appearance	Recommended Use
Information	Informational style (blue)	News, reminders, general information
Warning	Warning style (yellow/amber)	Schedule changes, planned maintenance
Urgent	Urgency style (red)	Emergencies, service interruptions, critical alerts

Caution

Reserve the urgent level for truly critical situations. If used too frequently, visitors may stop paying attention to it.

Creating an Alert

1. Log in to the management panel at studio.enacast.com. In the sidebar, under Website, open Public Alerts
2. Click New Alert
3. Fill in the fields:
   • Message: the alert text (maximum 500 characters; a counter shows below it). Be clear and concise
   • Link (optional): a URL with more information or instructions
   • Severity: select the level (Information, Warning, or Urgent)
   • Visibility: choose where the alert is displayed
   • Alert enabled: activate the alert to make it visible
4. Optionally, configure scheduling (see next section)
5. Click Create Alert

Visibility

You can control where the alert is displayed:

Option	Description
Everywhere	The alert appears on all pages of your website
Homepage only	The alert appears only on the homepage

Scheduling an Alert

You can set a start date and time and an end date and time so the alert activates and deactivates automatically.

1. When creating or editing the alert, fill in Start date and time (optional): when the alert will begin showing
2. Fill in End date and time (optional): when the alert will stop showing
3. Click Create Alert, or Save Changes if you are editing it

Automatic activation

The alert will activate and deactivate automatically based on the configured dates. No manual intervention is needed.

• If you only set the start date, the alert will show from that moment indefinitely (until you manually disable it)
• If you only set the end date, the alert will show usually within a minute and disappear on the specified date
• If you set both dates, the alert will only be visible during that period

Manual Activation and Deactivation

In addition to date-based scheduling, each alert has the Alert enabled checkbox. To change it, click the alert’s Edit icon in the list, tick or untick the box and click Save Changes. It lets you:

• Disable an alert temporarily without deleting it
• Re-enable an alert you had previously disabled
• Immediately disable a scheduled alert if circumstances change

Including a Link

If you need to provide more information than fits in the 500-character message, you can add a link. The alert will display a clickable link that takes visitors to the page you specify.

Common uses for the link:

• A page with detailed information about an incident
• Contact form
• Service status page
• News article related to the notice

Best Practices

• Short, clear messages: visitors should understand the notice at a glance
• Use the appropriate level: do not use the urgent level for routine notices
• Schedule alerts: if you know when something will happen (like maintenance), schedule the alert in advance
• Set an end date: alerts without an end date can be forgotten and continue showing when they are no longer relevant
• Review active alerts regularly: make sure there are no expired alerts still visible

Frequently Asked Questions

Can I Have Multiple Active Alerts at the Same Time?

Yes, you can have multiple alerts active simultaneously. All alerts that are enabled and within their scheduled period will be displayed.

Can Visitors Dismiss the Alert?

It depends on your website design. In most configurations, visitors can dismiss the alert and it will not show again during their session.

What Happens When I Delete an Alert?

The alert disappears from the website usually within a minute and is permanently deleted. If you only want to hide it temporarily, disable it instead of deleting it.

Are Alerts Shown in Mobile Apps?

Alerts are shown on the website, including the mobile version of the site. Their availability in native apps depends on each app’s configuration.

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If you have any questions, please contact support at support@enacast.com